Andromedasino Casino — Privacy Policy

Privacy policy overview

Andromedasino Casino is committed to protecting the personal information of players. This Privacy policy explains what we collect, how we use it, who we share it with, and the choices you have regarding your data. By using and/or maintaining an account with Andromedasino Casino, you consent to the processing described in this policy.

Information we collect

We may collect information you provide directly and information collected automatically when you interact with our website and services. The types of information include:

• Account and identity information: name, date of birth, country of residence, contact details, and any verification information requested during onboarding.

• Contact information: email address, phone number (if provided), and messaging preferences.

• Financial and transaction information: deposit and withdrawal details, payment method type, transaction dates, amounts, and related confirmations. We do not store full payment card numbers where third-party payment providers handle card data.

• Game play and usage data: login history, session information, IP address, device information, pages viewed, bet and play activity, and performance-related analytics.

• Communications: details you submit when contacting support or requesting assistance, including support tickets, emails, and chat logs where applicable.

• Fraud and risk signals: device fingerprinting signals, suspicious activity indicators, and other data used to protect the integrity of the platform.

How we use your information

We use the information we collect for purposes including:

• Providing the service: to create and manage accounts, process payments, enable access to games, and provide customer support.

• Compliance and safety: to verify eligibility, prevent fraud, detect cheating, and comply with legal obligations and reasonable industry standards.

• Account administration: to send service-related notifications such as security alerts, confirmation messages, and administrative updates.

• Personalisation and improvements: to analyse usage patterns, improve site performance, enhance user experience, and troubleshoot technical issues.

• Marketing and promotions: where permitted, to deliver offers and promotions that may be relevant to your interests. You can opt out of marketing communications at any time as described below.

• Legal claims and enforcement: to establish, exercise, or defend legal rights where necessary.

Cookies and similar technologies

Andromedasino Casino uses cookies and similar technologies (such as pixels and local storage) to operate the site, remember preferences, and collect analytics. Cookies may be:

• Essential cookies: necessary for security, account access, and site functionality.

• Analytics cookies: help us understand how visitors use the site to improve performance.

• Advertising or personalisation cookies: used to provide marketing experiences where permitted by applicable law and based on your preferences.

You can manage cookies through your browser settings and, where available, our cookie consent tools. If you disable certain cookies, some features may not work properly.

Sharing with third parties

We may share personal information with trusted third parties for the limited purposes described below. Sharing may include:

• Payment service providers and financial processors: to handle deposits, withdrawals, and payment-related verification.

• Game content providers: to deliver games and enable game-related functionality and reporting.

• Service providers: including hosting, analytics, customer support, and fraud detection vendors who process data on our behalf under appropriate contractual protections.

• Compliance and legal parties: where required to comply with legal processes, enforce our policies, or protect rights and safety.

We do not sell your personal information. Where sharing occurs, we apply appropriate controls to protect confidentiality and limit use to agreed purposes.

Data security

We apply technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. These measures may include encryption in transit, secure authentication controls, access restrictions, and regular system monitoring. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security, but we take safeguards seriously.

Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining security, and meeting legal or regulatory requirements. Retention periods may vary depending on account status, transaction history, and applicable obligations. When data is no longer needed, we take steps to securely delete or anonymise it.

Your rights and choices

Depending on where you live and applicable law, you may have rights related to your personal information, such as:

• Requesting access to personal data we hold about you.

• Requesting correction of inaccurate or incomplete information.

• Requesting deletion of personal data in certain circumstances.

• Objecting to processing in certain cases.

• Requesting restriction of processing in certain circumstances.

• Withdrawing consent where processing is based on consent (without affecting processing already carried out).

You can also manage marketing preferences by using opt-out links in emails or contacting our support team. For account-related requests, we may need to verify your identity before processing your request.

International transfers

Andromedasino Casino operates globally. We may store or process information in countries other than the one where you live. Data transfers may involve service providers and infrastructure located in different jurisdictions. We take steps to ensure that appropriate safeguards are in place for cross-border transfers and that information is processed consistently with this policy.

Children’s privacy

Andromedasino Casino is intended for adults who meet eligibility requirements. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to remove it.

Contact us

To ask questions, exercise your rights, or report a privacy concern, contact the operator:

• Operator: Andromedasino Casino

• Website: andromedasinocasinoau.com

• Licence number: GLH-A4ED11E203C8B3F7

When contacting us, please include the email address associated with your account (if applicable) and clearly describe your request. We will respond within a reasonable time.